Privacy Policy

1. Introduction

Doves Hygiene Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways including:

• Personal Data: Name, email address, phone number, company name, and address when you contact us or request a quote.
• Usage Data: Information about how you use our website, including pages visited and time spent.
• Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your enquiries and provide customer support
• Send you service-related communications
• Process transactions and send related information
• Comply with legal obligations

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For business customers, we typically retain records for 7 years in accordance with UK tax and business regulations.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Essential cookies are required for the website to function properly.

8. Third-Party Services

We may use third-party services for analytics, payment processing, and communication. These services have their own privacy policies governing the use of your information. We encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: